Privacy policy

Thank you for choosing to be part of the NES Shop community (“NES Shop,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from shop.nesaz.com (the “Site”) or otherwise interact with any related services (the “Services”).

By using or accessing our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last Updated” date and post the updated version on our Site. Where required by law, we will also take additional steps to inform you.

2. Personal Information We Collect

The type of personal information we collect depends on how you interact with our Services. We collect information from the following sources:

 

A. Information You Provide Directly

    -Contact Information: Name, address, phone number, and email address

    -Order Details: Billing/shipping information, payment confirmation, and product purchase history

    -Account Details: Username, password, security questions

    -Shopping Activity: Products viewed, cart contents, reviews, referrals, loyalty points, and gift card usage

    -Customer Support: Information shared when you contact us

You may choose not to provide certain information, but doing so may limit your access to some Site features.

 

B. Information Collected Automatically

We use cookies and similar technologies (e.g., pixels, beacons) to collect:

    -Device type and browser detail

    -IP address and geolocation (based on IP)

    -How you interact with our Site, emails, and advertisements

 

C. Information from Third Parties

We may receive your information from:

    -Service providers like Shopify (eCommerce platform)

    -Payment processors

    -Marketing and advertising partners

    -Analytics and fulfillment partners

All data received from third parties is handled according to this Privacy Policy.

3. How We Use Your Information

We use your information to:

    -Process payments and fulfill orders

    -Manage your account and loyalty program participation

    -Provide order updates, returns, and support

    -Send marketing communications and promotional offers

    -Analyze trends and optimize website performance

    -Prevent fraud and protect your information

    -Comply with legal obligations

We may use data in an aggregated or de-identified format for analytics and operational improvement.

4. Use of Cookies

We use cookies and tracking technologies to improve your experience, personalize content, and analyze traffic. Learn more about Shopify's cookie practices here: Shopify Cookie Policy.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact certain Site features.

Our Site recognizes Global Privacy Control (GPC) signals to honor your privacy preferences regarding tracking and targeted advertising. We do not respond to other “Do Not Track” signals.

5. Disclosure of Personal Information

We may disclose your information to:

These disclosures are made to fulfill orders, deliver services, improve our offerings, or where you give explicit consent.

We do not sell or share sensitive personal information or use it to infer characteristics about you without your consent.

 

6. Marketing and Advertising

With your permission, we may send promotional emails or SMS messages. You can unsubscribe at any time via the link in the message. Even if you opt out, you may still receive transactional communications (e.g., order confirmations).

 

7. Your Privacy Rights

Depending on your location, you may have the following rights:

    -Access/Know: Request what personal data we hold about you

    -Delete: Ask us to erase your data

    -Correct: Request correction of inaccurate data

    -Data Portability: Obtain a copy of your data

    -Restrict Processing: Limit how we use your data

    -Withdraw Consent: Revoke consent at any time

    -Appeal: Challenge a denied request

You may submit a request by contacting us at contact@nesaz.com. We may need to verify your identity before processing your request. You may also designate an authorized agent.

We will not discriminate against you for exercising your rights.

 

8. International Data Transfers

If you are located outside the United States, please note that your personal information may be transferred to and processed in countries with different data protection laws. We use appropriate safeguards such as Standard Contractual Clauses where applicable.

9. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from minors. If you believe we have collected a child’s data, please contact us to request deletion.

10. Security and Data Retention

We take reasonable steps to protect your personal information. However, no method of transmission or storage is 100% secure. We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

11. Third-Party Websites

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review those sites' privacy policies before providing any information.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or how your data is handled, please contact:

• NES Shop – Natural Endocrinology Specialists™
• 📍 7500 East Pinnacle Peak Road, Scottsdale, AZ 85255, USA
• 📞 480-687-0054
• 📧 contact@nesaz.com